Postage, delivery and returns

 

Postage and delivery

All orders are dispatched within 2 working days

We charge a flat rate of £4.99 for orders in the UK. All UK orders are delivered within 5 working days: orders are dispatched within 2 working days and delivered within 3 days thereafter (normally sooner).

 

International shipping

International shipping timescales will vary depending on destination

We can post orders internationally and the price is dependent on the destination. To check the shipping price. please:

  1. Create an account
  2. Add the items you want to your basket
  3. Enter your address in the checkout process, and if international shipping is automatically available, the cost and delivery service(s) possible will be shown. If postage shows as “Delivery options could not be loaded’ please email [email protected] quoting full postal address and we will provide an estimate for shipping.

 

Returns

To return an item or order, please raise a support ticket by emailing [email protected]  to let us know what items you wish to return. We would be happy to discuss any solutions to resolve your issue.

If returning products because they are damaged or faulty, we will usually supply you with a postage-paid ‘label’ so that you do not incur any postage costs. If you are returning products as they are no longer wanted or were ordered by mistake, the postage cost is your responsibility and we won’t be able to refund it.

We recommend that you use a recorded delivery service as we cannot be responsible for non-delivery of returned items.

 

Cancelling an order

To ask any questions about cancelling an order please raise a support ticket by emailing [email protected] and include your order number.

You may be able to cancel your order up until the point of dispatch (or printing if an ondemand item). You can log in to your account to view the status of your order. Once cancelled, you will receive a cancellation confirmation email within a few minutes.

If your order has already been printed and/or dispatched, you will not be able to cancel the order.